refund policy

Refund Policy

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At World Holiday Store, we are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help. This Refund Policy outlines the terms and conditions for refunds and returns.

1. Eligibility for Refunds

You are eligible for a refund or exchange if:

• The item is faulty, damaged, or defective at the time of delivery.

• The item does not match the description on our website.

• The item is unused and in its original condition with tags still attached.

2. Timeframe for Returns

• You have 14 days from the date of receiving your order to request a return for a refund or exchange.

• If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards

• Personalized or custom-made items (unless faulty or damaged)

• Intimate or sanitary goods (unless unopened and unused)

4. How to Request a Refund or Return

To initiate a return, please follow these steps:

1. Contact Us: Send an email to info@worldholiday.store with the following details:

   • Order number

   • Product name(s)

   • Reason for the return or refund request

   • Clear photographs of the item (if damaged or defective)

2. Return Authorization: Once we receive your request, we will send you a Return Authorization and instructions on how to return the item.

5. Return Shipping Costs

• Faulty or Damaged Items: If the item is faulty or damaged, we will cover the return shipping costs.

• Other Returns: For all other returns, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your items.

6. Condition of Items for Return

To be eligible for a refund or exchange, the returned item(s) must:

• Be in original condition and unused.

• Be in the original packaging, including any tags or labels.

• Be free from any damage (except where the product is faulty or damaged during delivery).

7. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 7-10 business days.

• Rejected Returns: If your return is rejected, we will notify you, and the item will be sent back to you at your expense.

8. Exchanges

If you wish to exchange an item for a different size, color, or product, you can request an exchange within the same 14-day period as for a return. Please note that exchange availability depends on stock levels. If we are unable to offer an exchange, you will receive a refund.

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check your bank account again. If the issue persists, contact your credit card company or bank. There may be processing delays before a refund is posted.

If you have done all this and still have not received your refund, please contact us at info@worldholiday.store.

10. Contact Us

For any questions regarding refunds, returns, or exchanges, please reach out to us at:

World Holiday Store
Email: info@worldholiday.store
Phone: +44 7424 918068
Address: 76 Heather Ln, West Drayton, UB7 8AR, UK